October 10-13, 2021 • Gaylord Texan Resort & Convention Center

Title Sponsor

Workshops & Seminars

Sunday, October 10
11:30am - 12:45pm | Grapevine A
Finding & Hiring Chauffeurs and Employees in Challenging Times

Does it feel like it's never been harder to find drivers and other staff? It doesn’t have to be. We'll pull back the veil on what it takes to create a hiring system that appeals to applicants, ensures you only hire the best, and sets your team up for success. We'll share the psychology behind how the most successful companies are attracting the best talent for the long-term. Most importantly, you will learn how to put all of this to work in your company to revolutionize how you hire!

Speaker: James Blain, PAX Training

Sunday, October 10
1:00pm - 2:15pm | Grapevine A
The Game Has Changed - Mergers & Acquisitions in a Post-Pandemic World

Whether you are looking to grow your company through acquisitions, or are planning to sell your business, there are new things to consider when it comes to mergers and acquisitions in this post-pandemic economy. This informative session will help attendees to understand the ins and outs of M&A, while exploring the impact of COVID on the industry now and into the future.

Speakers: Andi Gray, Strategy Leaders, and Tim Rose, Dolphin Transportation Specialists

Sunday, October 10
1:00pm - 2:15pm & 2:30pm - 3:45pm | Grapevine 4-6
Limo U Session: Banking for the Future

Setting your business up for future success takes discipline, knowledge, and hard work. Bill Faeth of Limo University will walk you through exactly what you need to implement post pandemic to future proof your business, from financial planning, implementing automation, recruiting and much more in this Mega Sunday session.

Speakers: Bill Faeth, Limo University

Sunday, October 10
2:30pm - 3:45pm | Grapevine A
Micromanagement is Not Management

A manager and a leader are two different things. While job functions can overlap, a leader inspires and empowers their team, and knows when to delegate the right tasks to the right people resulting in greater company efficiencies and more knowledgeable and capable staff. This session will cover how and why to stop micromanaging, and equip you with the skills to not only be a leader yourself, but to cultivate leaders of the future.

Speakers: Joey Allen, LMC Group
Monday, October 11
8:30am - 9:30am | Grapevine A
Get Your Business Back in Gear With PR and Social Media

In a time of uncertainty, it is more important than ever for operators to get out there with messaging that drives awareness and bookings. Using the NLA’s recent On The Road Again campaign, our speakers will provide tips, information, and advice on how operators can maximize their public relations, marketing, and social media efforts in the marketplace. Learn how to share a story with media, create email and social media content, and get started in online advertising. This primer has something for EVERY operator.

Speaker: Simon Curtis, Curtis Gabriel and David Harrison, EVINS Communications

Monday, October 11
9:45am - 11:00am | Grapevine A
Seizing Opportunities in the Retail Game

There are so many creative and profitable retail opportunities out there, whether it’s adding a new revenue stream, promoting an existing service with a fresh twist, or going all-in on something that’s tried and true. This unique session will be presented in “America’s Got Talent” style with Q&A time for each of the half-dozen speakers—of every size and shape, representing markets all over the country—and a final curtain call for additional questions. It will include how to create your own local app, specifically for retail, and utilize text-message marketing to grow your book of business.

Speaker: Ken Carter, Advanced Limousines (Moderator); Charlie Grimm, BAC Transportation; Nina Parson, Company Car and Limousine; Derek Stafford, Elegant Image Limousines

Tuesday, October 12
8:30am - 9:45am | Grapevine A
Lessons Learned From the Pandemic

The last 18 months have been filled not only with challenges and hardships, but also with valuable lessons, happy accidents, and much-needed time to dig into and fine-tune your operations. Join us for an interactive and engaging roundtable discussion on what worked, what didn’t, what you wish you did differently, what’s still on your wish list moving forward, and more.

Speakers: Matthew Johnston, AJL International; Tracy Raimer, Windy City Limousine & Bus; Douglas Schwartz, Executive Limousine

Sponsored by
Tuesday, October 12
10:00am - 11:00am | Grapevine 4-6
Yield Management - How to Do More with Less

With supply and resources limited, and inflation on the rise, are you leaving money on the table or capitalizing on the work you are already doing? Technology is already available to allow for yield management the same way hotels, airlines, venues, and hundreds of other businesses have been doing for year. Learn how you can begin utilizing yield management to efficiently move your equipment and increase your profits during peak periods.

Speakers: TBD
Moderator: Bill Faeth, Limo University

Wednesday, October 13
9:00am - 10:00am | Grapevine A
Rebuilding Your Credit & A Look at Post-Pandemic Financing

Get your financial house in order! Learn tactics on building and rebuilding your credit in a post-pandemic era. Get solid-gold tips on how to gain the confidence of lenders and what you need to consider navigation through the new realities of the finance world.

Speakers: Erik Coolbaugh, Advantage Remarketing Solutionsof Executive Ground Transportation and Tony Pederson, Premier Financing
Moderators: Jason Sharenow of Broadway Elite Worldwide

Wednesday, October 13
10:15am to 11:30am | Grapevine A
Don’t Let Ransomware Hold Your Business Hostage

Ransomware, spyware, malware, phishing, executive impersonation scams… The threats to your chauffeured transportation business continue to escalate in size, frequency, and severity. Here is what you NEED to know about why even the smallest of operators is vulnerable, why cyber insurance is critical but increasingly expensive, and where you can turn for help. Take away useful and actionable next-steps to protect your business.

Speakers: Derek Maxwell, Aurora Payments

Fast Lane Sessions On The Show Floor

Monday, October 11th

2:00pm to 2:30pm
How to Build and Keep
a Winning Team of Chauffeurs

Using the CEO model, you will learn three practical ways you can impact your chauffeur team right now to retain your high performers and elevate others to greater performance.
Speakers: Bruice Heinrich, PAX training

2:45pm to 3:15pm
Making the Most of Your NLA Membership

The industry’s national association offers a variety benefits to help you with every aspect of your business including discount programs, educational opportunities, and more. This is the perfect opportunity to hear everything you need to know if you’re interested in joining the NLA or need a refresher on your member benefits.
Speakers: Brett Barenholtz, Above All Transportation/Boston Car Service and Jay Erlich, Europe Limousine Service

Tuesday, October 12th

2:15pm to 2:45pm
The Ultimate Guide to Running a Successful Chauffeur Business in 2022

Every industry has seen technology change their lives. The chauffeur industry has been left behind. The Moovs team will teach you simple tricks and tips to save time, grow your business and automate your day and day.
Speakers: The Moovs Team

3:00pm to 3:30pm
How to Achieve Commercial ROI
From Facebook Ads

Attend this session for key tips on how to get the most bang for your buck using Facebook ads—whether it’s to attract new customers to your company or to help with employee recruitment.
Speaker: Levi Towell, Curtis Gabriel

3:45pm to 4:15pm
Limo Basics 101: Ask Us Anything!

Hear from three different operators, each with their own perspective on the chauffeured transportation industry. Don’t miss the opportunity to ask questions and get candid answers from industry veterans with a combined 60 years of experience.
Speakers: Alan Candeub, Park Avenue Limousine; Andy Hernandez, CTA; and Michael Sorial, GTL Transportation

Wednesday, October 13th

1:00pm to 1:30pm
Scan That QR Code: The Hottest Ways to Pay and Get Paid in 2021

There are more options for your customers to pay for your services than ever before. Learn more about methods such as peer-to-peer payment mechanisms like Venmo, QR codes, and contactless payments to help you find the best fit for your company.
Speaker: Derek Maxwell, Aurora Payments

1:45pm to 2:15pm
Preparing for New CDL Training
and FMCSA Clearinghouse

Is your company following FCMSA Clearinghouse requirements for CDL drivers? Do you know about the upcoming changes to the Entry Level Driver Training? Attend this session to make sure you have your compliance and training in check!
Speakers: Joe Guinn and Chris Przybylski, LBC Fleet


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