Workshops & Seminars
Sunday, October 26
Obvious success in business depends on getting new customers, keeping them, and cultivating more referrals. What’s not as obvious is what it takes to create relationships that are so strong that your clients—even the difficult ones—want to continue working with you for years and tell others. In this program, our speaker will share the secrets on how to better connect with customers as well as be more likable and memorable to make your business the go-to transportation service in your community.
Speaker: John Formica, America's Customer Experience Coach
Sunday, October 26
Ever notice how some people seem to really “get” LinkedIn, while others just blend in? In this presentation and interactive workshop, learn how to build your personal brand online and help to generate more awareness and leads for your business, focusing on the “pie”: Profile optimization; Invitation strategy; and Engagement and posting. Feel free to bring your laptop or follow along on the LinkedIn app on your phone or tablet. Just make sure you know your login!
Speaker: Brenda Meller of Meller Marketing
Sunday, October 26
Buckle up! The Big Beautiful Bill is rolling through Washington, and it could change the way small businesses—especially in transportation—pay, plan, and profit. In this lively session, we’ll cut through the legal jargon and spotlight what really matters: payroll, tips, credits, and new opportunities that could put more money back in your organization. You’ll leave with a clear roadmap, a few laughs, and the know-how to steer your company ahead of the curve.
Speaker: Ryan Bakke, CPA of Tax Strategy 365
Sunday, October 26
Experience the future of luxury travel in action—today! This dynamic session features live demos of AI innovations already reshaping and revolutionizing ground transportation and the broader hospitality ecosphere, followed by a powerhouse panel exploring where AI currently stands, where it’s headed, and why it’s vitally important for our industry.
Moderator: Tiffany Hinton of Motev
Speakers: Jeff LaFave of HQ & Christian Hammer of Ngentix
Sunday, October 26
Thinking about adding shuttle services to your offerings or growing your current operation? This session breaks down the essentials of corporate shuttle operations—from different service types and RFP strategies to pricing, insurance, and technology solutions. Gain real-world insights on fleet planning, chauffeur management, and what it takes to successfully launch and maintain profitable shuttle contracts.
Moderator: Andy Hernandez, CTA Worldwide
Speakers: Maya Adrine of Avant Garde Limousines & Coach Mike Rose of My Limousine; and Bill Wheeler of Black Tie Transportation
11:30am - 12:45pm
Secrets To Attract More Customers, Build Loyalty and Have an Abundance of Referrals TodayObvious success in business depends on getting new customers, keeping them, and cultivating more referrals. What’s not as obvious is what it takes to create relationships that are so strong that your clients—even the difficult ones—want to continue working with you for years and tell others. In this program, our speaker will share the secrets on how to better connect with customers as well as be more likable and memorable to make your business the go-to transportation service in your community.
Speaker: John Formica, America's Customer Experience Coach
Sunday, October 26
1:00pm - 2:15pm
How to Get a Bigger Slice of the LinkedIn PIEEver notice how some people seem to really “get” LinkedIn, while others just blend in? In this presentation and interactive workshop, learn how to build your personal brand online and help to generate more awareness and leads for your business, focusing on the “pie”: Profile optimization; Invitation strategy; and Engagement and posting. Feel free to bring your laptop or follow along on the LinkedIn app on your phone or tablet. Just make sure you know your login!
Speaker: Brenda Meller of Meller Marketing
Sunday, October 26
1:00pm - 2:15pm
Impact of the Big Beautiful BillBuckle up! The Big Beautiful Bill is rolling through Washington, and it could change the way small businesses—especially in transportation—pay, plan, and profit. In this lively session, we’ll cut through the legal jargon and spotlight what really matters: payroll, tips, credits, and new opportunities that could put more money back in your organization. You’ll leave with a clear roadmap, a few laughs, and the know-how to steer your company ahead of the curve.
Speaker: Ryan Bakke, CPA of Tax Strategy 365
Sunday, October 26
2:30pm - 3:45pm
Driven by Intelligence: AI at the Wheel of Luxury TravelExperience the future of luxury travel in action—today! This dynamic session features live demos of AI innovations already reshaping and revolutionizing ground transportation and the broader hospitality ecosphere, followed by a powerhouse panel exploring where AI currently stands, where it’s headed, and why it’s vitally important for our industry.
Moderator: Tiffany Hinton of Motev
Speakers: Jeff LaFave of HQ & Christian Hammer of Ngentix
Sunday, October 26
2:30pm - 3:45pm
Shuttle Operations 101 - What You Need to KnowThinking about adding shuttle services to your offerings or growing your current operation? This session breaks down the essentials of corporate shuttle operations—from different service types and RFP strategies to pricing, insurance, and technology solutions. Gain real-world insights on fleet planning, chauffeur management, and what it takes to successfully launch and maintain profitable shuttle contracts.
Moderator: Andy Hernandez, CTA Worldwide
Speakers: Maya Adrine of Avant Garde Limousines & Coach Mike Rose of My Limousine; and Bill Wheeler of Black Tie Transportation
Education Sponsor
8:15am - 9:15am
The Owner's Mindset: How to Stop Driving and Start LeadingHave you ever wondered what it takes to step out from behind the wheel and into true ownership? This session is designed to empower operators who are ready to grow from driver to leader. Our panelists will share real stories and practical advice on how they navigated the early challenges of entrepreneurship, secured clients, hired their first team members, and transitioned from being their company’s main driver to becoming an authentic leader.
Moderator: Mike Rose, My Limousine
Speakers: Ayman Abusamak, Amabassador Transportation/A Step Above Limousine; Maria Priestly, Empress Elite Limousine and Demetrio Lee, Elegance Limousines
Monday, October 27
9:30am - 10:45am
Marketing Techniques That Deliver ResultsLooking for decisive ROI on your marketing efforts? Our dynamic industry marketing expert will share actionable—and ever-evolving—strategies for leveling up your in-house and DIY marketing. This seminar is packed with practical tools, tips, and “knowledge nuggets” designed to help you strengthen your social media presence, enhance brand visibility, and boost results without breaking the bank. Geared toward operators of all sizes, attendees will walk away with clear, ready-to-implement ideas they can put into practice immediately across all your campaigns.
Speaker: Valerie Levay, Pegasus Business Development
Monday, October 27
9:30am - 10:45am
Finding and Fixing Profit LeaksIs your entire team truly focused on profitability—or just the owners? What if everyone thought and acted like an owner? In this interactive workshop, you’ll discover a simple, proven way to align and incentivize your team to drive profits. You’ll learn how to spot hidden leaks, focus on the numbers that matter, and walk away with practical tools to make your business more predictable and profitable.
Speaker: Mike Zappone, Certified ProfitWorks Coach & Professional EOS Implementer
Tuesday, October 28
Every day, smartphones steal attention from the road—and lives are lost or changed because of it. This session pulls back the curtain on the science of distracted driving, showing exactly how our electronic devices impair the brain and lead to crashes. You’ll leave with a fresh perspective and practical advice to help eliminate phone-related risks in your own life and within your organization.
Speaker: Dr. Paul Atchley
Tuesday, October 28
Former operator and Limo University Founder Bill Faeth is on tap to deliver an interactive sales workshop designed for operators of any size. He’ll walk participants through the step-by-step processes of creating a scalable sales system, including automated nurture sequences (email campaigns, voice drops, text messaging), integrating AI chatbots for 24/7 customer engagement, implementing video sales content with AI avatars, and developing procedures that work even if you don't have a dedicated sales team. You'll walk away with a full framework for a ready-to-run system that generates leads, nurtures relationships, and converts customers—freeing you up to focus on delivering five-star service and growing your business.
Speaker: Bill Faeth
Tuesday, October 28
This session dives into the unique challenges and best practices of over-the-road (OTR) bus work compared to traditional hourly charters. We’ll cover trip planning, driver scheduling, compliance requirements, vehicle prep, coordinating relief drivers, and advance research to ensure buses can access specific locations. Whether you’re new to OTR work or looking to fine-tune your operations, you’ll leave with practical tips to keep your trips efficient, compliant, and profitable.
Moderator: Scott Woodruff of Majestic Limo & Coach
Speakers: Ted Hernandez of Premier of Dallas/Hoffman Transportation Group & Joey Mills of Olympus Car & Coach
8:30am - 9:45am
Cognitive Overload: The Hidden Dangers of Phone Use While DrivingEvery day, smartphones steal attention from the road—and lives are lost or changed because of it. This session pulls back the curtain on the science of distracted driving, showing exactly how our electronic devices impair the brain and lead to crashes. You’ll leave with a fresh perspective and practical advice to help eliminate phone-related risks in your own life and within your organization.
Speaker: Dr. Paul Atchley
Tuesday, October 28
10:00am - 11:30am
Sales on Cruise Control: Automate, Systemize & Scale Your BusinessFormer operator and Limo University Founder Bill Faeth is on tap to deliver an interactive sales workshop designed for operators of any size. He’ll walk participants through the step-by-step processes of creating a scalable sales system, including automated nurture sequences (email campaigns, voice drops, text messaging), integrating AI chatbots for 24/7 customer engagement, implementing video sales content with AI avatars, and developing procedures that work even if you don't have a dedicated sales team. You'll walk away with a full framework for a ready-to-run system that generates leads, nurtures relationships, and converts customers—freeing you up to focus on delivering five-star service and growing your business.
Speaker: Bill Faeth
Tuesday, October 28
10:00am - 11:30am
Over-the-Road Work Isn't Hourly - Learn the DifferenceThis session dives into the unique challenges and best practices of over-the-road (OTR) bus work compared to traditional hourly charters. We’ll cover trip planning, driver scheduling, compliance requirements, vehicle prep, coordinating relief drivers, and advance research to ensure buses can access specific locations. Whether you’re new to OTR work or looking to fine-tune your operations, you’ll leave with practical tips to keep your trips efficient, compliant, and profitable.
Moderator: Scott Woodruff of Majestic Limo & Coach
Speakers: Ted Hernandez of Premier of Dallas/Hoffman Transportation Group & Joey Mills of Olympus Car & Coach
Coffee Sponsor
